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Frequently Asked Question

Q: Do you host on Unix or NT?
We host exclusively on Unix servers because of their stability. It is not uncommon to have a machine up and running for a year without needing to restart the system.

Q: Do you accept credit cards?
Not at this time. We will send you an invoice, at which time you can pay by cheque or money order.

Q: Do you offer a guarantee?
Yes. All of our sites come with a 14 day full money back guarantee. If you pre-pay 12 months in advance, and need to cancel early, we will refund you the unused portion (minus any yearly discounts).

Q: What is your uptime? What about maintenance?
All regular maintenance is pre-scheduled and our customers are notified in advance. Most maintenance can be done without disruptions of any kind. In addition, our servers are monitored 24 hours a day should any problem occur. Backups are done daily.

Q: How fast is your internet connection?
We are currently hosted on high-speed OC3 connection to the Internet Backbone. We continually monitor our connection to ensure the fastest speed possible.

Q: I have a question, but it's not here. Any ideas?
Yes. Please and we will consider adding it to our FAQ to save time for someone else in the future.

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Crimson Design

Telephone: 604.534.4340
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